Ross Dress for Less

So... I've been to just about every Ross in San Diego County... Certainly one of the Wifeys and kids favorite places... One tends to expect to receive mediocre or even fare Customer service in exchange for being able to pay 50% or more Off retail price... So, I was kinda thrown a curve ball when when The Fitting room attendant lady greeted us with a smile and complimented to my wife how pretty she was and that she thought she'd look great in the outfit she was going to try on. When my wife came out to show us, I put in my smile and told my wife she looked great... I know better than not to being her husband. The employee Sonya took a look and said something along the lines of maybe a different top would go better and that she knew the perfect one... She came back with a top that my wife would usually probably not wear. However, Sonya gave her the confidence to try it and at our last house party get together. She received countless comments on how beautiful she looked... Needless to say, that Vista Ross is now our one and only Ross now... Sonya is now my wifes new unofficial Outfit consultant and has also now become a new friend! From what I can see, this is how she tries to treat all of her customers... And I am a happier man because of all this! Thank you Sonya!!!

Just went in quickly for couple things to buy but I had to leave my items with an employee! As I arrived at the register to pay for my items, I noticed how the line was so long, there were so many people waiting to pay!!! There was only one person checking out one customer at the time! I was waiting for a while but then I thought, this will take the whole afternoon to wait in the line. People's carts were so full of merchandise! It would take 15 minutes to check out one customer. This store does not have a good customer service at all!! Before I handed my items to an employee, who happened to push a cart, I told her; sorry this line is way too long, I can't wait so long. She took the items from me and said it's ok, I will take the items back for you. She did not seem to care and was not friendly! Really wish I could have shopped in this store!! I was so sad to let go of my items I picked!

The employees at this store in University Rd in Vista are very rude. I came in to exchange my father's day gift, not return. Itzel at the register prefers to help the people in line to purchase first even though I got in line first and she continued to ignore me. So I decided to return everything. If I could give a negative star I would.